Bt Explorer Installation Package

Leased line With our BTnet leased line, you get a dedicated internet line and don’t share your bandwidth with anyone else. So you get exceptional speeds – with ultra-low latency – that never, ever slow down.Pick the upload and download speeds you need, from 10 Mbps all the way up to 10Gbps. Dedicated internet access means you can send and receive massive files quickly and run bandwidth-hungry business applications like Azure and Office 365. And if you’re a smaller business, choose BTnet Express for a fixed price and fast delivery, with speeds of up to 50Mbps.

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Plus,in some locations, you can choose the BTnet Express 100Mbps option – giving you a faster leased line service at a great low price.Market-leading Service Level Agreement (SLA)We offer 100% target service availability, backed by a five-hour target fix time. Watch the video to learn more about BTnet leased lines. Loads of people online at the same time? It doesn’t matter what you’re doing: running VoIP phone systems, video calls, sending hefty files, or using lots of cloud-based applications. However data-hungry your business, BTnet can satisfy it.Unlike Broadband connections, BTnet has matching upload and download speeds, up to 10Gbps. This is essential for uploading large files, use of cloud services, web hosting, video streaming, sharing large data files, internet VPN and if you’re using your connection for voice.

BTnet is available with optional Cisco Meraki managed equipment to connect your systems to your leased line. Through just one neat piece of kit, which is unique to BT, you’ll get Wi-Fi for the office, advanced Guest Wi-Fi for your visitors and loads of LAN ports. After our engineer’s installed it for you, it’s a cinch to set up and use.With the intuitive BTnet web portal, you can keep an eye on how you’re using the service. And because it’s online, you can do that from any device, anytime, anywhere you can get on the internet. Want to change something? Just tell us through the portal and our UK-based support team will sort it out for you.These features are only available with our Cisco Meraki Managed equipment option. More information and specs available on request.

Software

Face down cyber threats, help keep your business secure with integrated security. Our new Cisco Meraki equipment comes security-ready. With BTnet Security, there’s no upfront costs and no more equipment to find a home for, just a powerful security service for a fixed monthly charge. For that, you’ll get a firewall, content filtering, anti-malware protection, and intrusion detection and prevention. And because new cyber threats can appear any day, we keep you protected by continuously updating your service with regular security updates.And because we look after everything for you, you don’t need any specialist IT knowledge or IT resource. Because it uses the same support teams, contracts, and billing as BTnet, it’s remarkably easy to manage.See the for further information.

BTnet Quick Connect means you don’t have to wait long to get your BTnet leased line.We install a lower speed circuit in advance of setting up your main service, which you can use while we’re working on the main BTnet leased line. And then, once you’re up and running on the main circuit, BTnet Quick Connect takes over as a low-cost back-up service. If floods, fire, destructive roadworks, or other events disrupt your primary circuit, BTnet Quick Connect can help keep your business connected while we go all out to fix your primary circuit.

We expect to keep you online, all the time. That’s why we give you a 100% target availability SLA. But sometimes things out of our control, like floods, fires, and destructive roadworks, can put a spanner in the works. Protect your connection with a second circuit and one of our resilience options: Failover, Backup, or Load balancing.FailoverTwo circuits with Failover resilience provides an active/passive service with full diverse routing at your site, and in our network (subject to survey). The secondary circuit remains inactive unless there is a failure on your primary circuit, in which case it provides the same circuit and speed for resilient service.

We’ll set up and manage the failover for you as part of our managed service.BackupIf you want a lower cost dual-circuit solution, we also have our Backup option. This is active/passive as well, but you can select a smaller, lower speed secondary circuit if you like. This includes some low cost delivery options. This means in the event of a failure on your primary circuit, you may have a more limited capacity on your backup circuit. This option also provides lower levels of site cabling/ducting diversity, but this might help you avoid some high Excess Construction Charges (ECC) in some cases.Load balancingFor an active/active dual-circuit service with full site and network diversity we also have our Load balancing option.

This provides two active circuits where you can balance the traffic across them. This involves a higher level of customer configuration.Please see our for more information. BT’s business-grade voice services can help you save money by using your data network to handle all your calls as well. You no longer need separate phone lines. We offer quality of service that ensures calls are prioritised on your connection, so voice quality is not compromised.You also get more flexibility than with traditional phone lines: you can market your business locally around the country, take your numbers with you if you move, and have your calls diverted to another site if there’s an emergency.If you’re investing in a data network, SIP trunking voice services make that investment work harder for you.

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You can report and track faults easily online 24/7/365 or over the phone.The speed with which we’ll fix your fault depends on the type of line you’ve got:Value phone lineWe will aim to fix your fault by the end of the second working day after you’ve told us about the fault.Standard phone line and FeaturelineWe will aim to fix your fault by the end of the next working day after you’ve told us about the fault.But you may not need to contact us at all: our comprehensive set of articles on our website, plus help from other customers on our support forums, should answer most questions. Call Essentials60 minutes of free calls to UK landlines and mobiles on every line every month ( the free minutes don't apply to a Value phone line)Includes calls of up to 60 minutes to fixed UK (01, 02, 03, 05 - where charged at G21 rates) and 0800 numbers, and calls from Northern Ireland to fixed destinations in the Republic of Ireland. Plus UK fixed to UK mainland mobile calls (excludes calls to specialized numbers and some other rates).Check the to see which lines and services you can include in the Call Plan.If you're on an existing call plan, adding this package may replace any benefits that come with your current plan. We'll call you to confirm and take you through your options after you have placed your order. See the BT Price list for details of your current call package.Unlimited call packageCall are free for up to an hour. If your call lasts longer than an hour then you pay by the minute.

Simply hang up the call and call back within each hour.You'll find the call rates to UK landlines, mobiles and international destinations in the BT Price List.If you end your call package within the minimum period, you’ll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding monthly charges from when you finish the call package to the end of the minimum period.International direct dial call packageIf you end your call package within the minimum period, you’ll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding monthly charges from when you finish the call package to the end of the minimum period.Call chargesAny calls you make that are not covered by our call packages, or are on lines with no calls packages are charged on a pence per minute basis, take a look at our.Compensation claimsWe have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right.All prices exclude VAT of 20%.